ab998 Frequently Asked Questions

ab998 requires a valid government-issued identity document to complete KYC verification. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. Upload a clear, well-lit image of your chosen document through the account settings panel. Verification is typically completed within one business day, after which full deposit and withdrawal access is granted.

No. ab998 strictly permits one account per person, per device, and per household. Duplicate accounts are detected automatically and result in permanent suspension of all associated accounts, along with forfeiture of any balances or bonuses. If you have lost access to your original account, contact ab998 support via live chat to recover it rather than registering again.

Use the password reset option on the ab998 login page. Enter the mobile number linked to your account and an OTP (one-time password) will be sent to that number within seconds. Enter the OTP, then set a new password. If your registered mobile number is no longer accessible, contact ab998 support directly via live chat, providing your NID or other identity document for manual verification.

To permanently close your ab998 account, contact the support team via live chat or email at [email protected] and submit a written closure request. Before closure, ensure all pending withdrawals are processed and your balance is zero. Note that permanent closure is irreversible — if you are considering closure due to gambling concerns, ab998 recommends activating self-exclusion first as a reversible alternative.

To deposit via bKash on ab998, navigate to the Deposit section in your account dashboard and select bKash as your payment method. Enter your desired deposit amount, confirm the transaction using your bKash PIN, and the funds appear in your ab998 wallet almost instantly. The minimum bKash deposit is ৳500. No transaction fee is charged by ab998 on bKash deposits.

bKash deposits on ab998 are credited instantly in the vast majority of cases — usually within 30 seconds of completing the transaction. Occasional delays of up to five minutes can occur during peak periods or if the bKash network experiences temporary congestion. If a deposit has not appeared after ten minutes, contact ab998 support with your bKash transaction ID for manual confirmation.

Yes. ab998 supports Nagad and Rocket alongside bKash as primary mobile money deposit channels. The process is identical for all three: select your preferred provider in the Deposit section, enter the amount, and authorise the transfer from your mobile wallet. Upay is also supported. All mobile money deposits are processed instantly and carry no additional fee on the ab998 side.

The minimum withdrawal amount on ab998 is ৳1,000 for mobile money channels including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳2,500. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be split across multiple transactions for processing reasons.

ab998 processes withdrawal requests within one to three hours for mobile money channels such as bKash, Nagad, and Rocket during normal operating hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks typically clear within one business day. Withdrawal requests submitted late at night may be processed the following morning.

ab998 does not charge any platform-side fee on standard withdrawals. However, your mobile money provider — bKash, Nagad, or Rocket — may apply their standard cash-out or transfer fees according to their own tariff schedule. For bank transfers, your individual bank's incoming transfer charges may apply. ab998 recommends checking your provider's current fee schedule before withdrawing.

ab998 covers a wide range of cricket betting markets, including match winner, top batsman, top bowler, total runs over/under, player performance props, and live in-play betting. Supported competitions include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Cricket World Cup, and bilateral series featuring the Bangladesh Tigers. Pre-match and live odds are updated in real time.

Live in-play betting on ab998 allows you to place wagers on a cricket match while it is actively in progress. Odds shift dynamically after each delivery, wicket, or over based on the match situation. Navigate to the Live section in the ab998 sports lobby during a supported match, select your market, enter your stake in BDT, and confirm the bet. A stable internet connection is recommended for the best in-play experience.

ab998 offers hundreds of slot titles sourced from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library spans classic three-reel slots, modern five-reel video slots, and high-volatility jackpot games. Players can filter by provider, theme, RTP, or volatility rating. All slot games on ab998 are fully mobile-compatible and run directly in the browser without requiring any download.

Yes, ab998 is fully optimised for mobile play on both Android and iOS devices. The platform runs in any modern mobile browser without the need to install a dedicated app. All data transmitted between your device and ab998 is protected by SSL encryption, the same standard used by international banking platforms. Your account credentials, payment details, and personal information are never stored unencrypted.

ab998's live casino section features real-time games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available titles include live roulette, live blackjack, live baccarat, live Andar Bahar, and live Teen Patti — titles particularly popular with South Asian players. All games are hosted by trained dealers and operate around the clock, with tables in multiple stake ranges to suit different budgets.

ab998 offers a welcome bonus to new players on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of your registration, as these figures are updated periodically. To claim the welcome bonus, opt in via the Promotions section before making your first deposit — deposits made without opting in are not eligible for the bonus retroactively.

Wagering requirements define how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real money. ab998 applies wagering requirements to all promotional bonuses, and the specific multiplier is stated clearly in the terms attached to each promotion. Wagering contributions vary by game type — slots typically contribute 100%, while live casino and sports bets may contribute at a lower rate.

Yes. ab998 runs regular reload bonuses for existing players, typically tied to mid-week or weekend deposit promotions. Free spins are awarded on selected new slot launches from partners such as Pragmatic Play. Seasonal promotions around events like Eid, Pohela Boishakh, and the BPL season are also common on ab998. Check the Promotions page regularly or subscribe to email notifications to stay updated.

ab998 runs a tiered loyalty programme that rewards consistent players with points for every qualifying wager placed. Points accumulate across sports betting, slots, and live casino games, and can be exchanged for bonus credit or cashback. Higher loyalty tiers unlock faster withdrawals, dedicated account managers, and exclusive promotional offers. Details of the current tier structure are available in the ab998 Rewards section of your account.

ab998 is a secure online gaming platform that uses 256-bit SSL encryption to protect all player data and financial transactions. The platform undergoes regular third-party security audits and applies fair play certification standards to its game library. While online gambling occupies a legal grey area in Bangladesh, ab998 operates under internationally recognised platform standards and is committed to transparent, responsible operation for its Bangladeshi player base.

The minimum age to register and play on ab998 is 21 years. This is strictly enforced through mandatory identity verification during account registration. Any player found to be under 21 will have their account permanently suspended and any associated funds forfeited. ab998 has a zero-tolerance policy towards underage gambling and encourages parents and guardians to use device parental controls if minors have access to shared devices.

To self-exclude from ab998, contact the support team via live chat or email at [email protected] and request a self-exclusion. You can choose a fixed period of six months or one year, or opt for a permanent exclus ion. During self-exclusion, your account is blocked, all marketing is halted, and reregistration using the same identity details is prevented. ab998 processes all self-exclusion requests the same day they are received.

Yes. ab998 allows all verified players to set daily, weekly, or monthly deposit limits directly from their account settings without needing to contact support. Once set, a lower limit takes effect immediately. Increasing an existing limit requires a 48-hour waiting period — a deliberate cooling-off window designed to protect players from impulsive decisions. Deposit limits are a core part of ab998's responsible gaming programme.

The fastest way to reach ab998 support is via the 24/7 live chat, which typically responds in under three minutes at any time of day. You can also email the team at [email protected] for non-urgent queries — email responses are usually delivered within a few hours. All support communications are handled in English and are available to players across Bangladesh regardless of their location — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere.